Contact us

Water Outages and Faults

To report a fault or emergency call 02 6248 3111 (option 1), 24 hours a day 7 days a week

These links may assist to help you find what you are looking for:

Current outages
Discoloured water
Water quality taste or odour issue
Blocked pipes
Leaks

Financial Assistance

For financial assistance call us on 02 6248 3111 (option 2)

These links may assist to help you find what you are looking for:

Request a payment extension
Set up a payment plan
Sign up to our financial assistance program

Developers and Renovators

These links may assist to help you find what you are looking for:

Building approvals
Water meters
Standpipes and hydrants
Relocate or alter a service
Liquid trade waste

Community and Education

These links may assist to help you find what you are looking for:

Book a tour
Book an education session
Request sponsorship
Sign up to our FREE carafe program

Talk to Us

These links may assist to help you find what you are looking for:

Give a compliment
Ask a question
Make a complaint
Provide feedback
Media enquiry

** COVID-19 Opening Hours Update ** 

Due to the recent advice provided by the ACT Government regarding COVID-19, we have decided it is in the best interest for the safety of our staff to keep the Mitchell front counter closed until Monday 31 January 2022.  Our Customer Services Team continue working in the background to ensure you receive the assistance you need.

In the meantime, if you need support or have an emergency, you can call us on 02 6248 3111 or email us at talktous@iconwater.com.au.


Didn't find what you're looking for? Get in touch with us, we're here to help.

Call or email us

02 6248 3111

talktous@iconwater.com.au

Write to or visit us

GPO Box 366
Canberra City ACT 2601

Service Centre

 Opening hours: 8:00am-4:45pm
12 Hoskins Street
Mitchell ACT 2911

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Special Assistance

If you are deaf, or have a hearing or speech impairment, call the National Relay Service and ask for Icon Water on:

  • TTY users phone 133 677
  • Speak and Listen users phone 1300 555 727
  • Internet relay users connect to the National Relay Service
  • Video relay users choose the available NRS video relay contact on Skype (this service is only available 7.00am - 6.00pm, Mon – Fri, excluding public holidays)
  • SMS relay users phone 0423 677 767

 

Contact us