Contact us

Talk to us

1. Faults and Emergencies:

02 6248 3111 – 24 hours a day, 7 days a week.


2. Billing and account enquiries:

02 6248 3111 – Monday to Friday (except public holidays) – 8:00am to 6:00pm.


3. General enquiries: 

02 6248 3111 – Monday to Friday (except public holidays) – 8:30am to 5:00pm.

 

Email us

talktous@iconwater.com.au

 

Special Assistance

If you are deaf, or have a hearing or speech impairment, call the National Relay Service and ask for Icon Water on:

  • TTY users phone 133 677
  • Speak and Listen users phone 1300 555 727
  • Internet relay users connect to the National Relay Service
  • Video relay users choose the available NRS video relay contact on Skype (this service is only available 7.00am - 6.00pm, Mon – Fri, excluding public holidays)
  • SMS relay users phone 0423 677 767

Social Media

For up to date information on our services, network and projects follow us on:

Facebook - @iconwatercbr

Twitter - @iconwater

Instagram - @iconwater

Office Locations

Service Centre
Opening hours: 8:00am-4:45pm
12 Hoskins Street
Mitchell ACT 2911


Head Office
Level 5, 40 Bunda Street
Canberra City ACT 2600 


Postal Address
GPO Box 366
Canberra City ACT 2601

Contact us