Freedom of information

* COVID-19 Update * 

Due to current workplace access restrictions to Icon Water sites with the COVID-19 pandemic there may be delays in the processing of Freedom of Information applications.  

In order to assist with the processing of your application, please be specific in the scope of your application request, this will assist in the expediting of the application.

Should there be difficulties in the processing of the application due to the current restrictions, the Icon Water information officer will contact the applicant directly to discuss a resolution.


Icon Water Limited (Icon Water) is a Territory-owned corporation and complies with the provisions of the Freedom of Information Act 2016 (the FOI Act 2016).

General inquiries and requests for access to documents held by Icon Water can be made:

By post to: 

The Company Secretary
Freedom of Information Requests
Icon Water Limited
GPO Box 366

By email to: or by contacting Icon Water on 02 6248 3111.

Documents available without a Freedom of Information access application

Icon Water may be able to give you the documents you seek without requiring you to submit a formal FOI application. We encourage you to contact us prior to submitting a formal request to see if we can provide the information direct to you – reducing time and potential costs.

Disclosure log

Under the Freedom of Information Act 2016 Icon Water Limited is required to have a disclosure log listing Freedom of Information requests it receives. Details of requests for personal information are not required to be reported under the Act and therefore are not provided here.

The application, decision and any released documents can be viewed by clicking on the Disclosure Log.

Open Access Information

Section 23 of the FOI Act 2016 requires Icon Water to proactively make available information under the Open Access Information Scheme, unless doing so would be contrary to the public interest.  Icon Water’s website provides our customers and community with access to a range of information. If you require more specific information or a document that is not currently available, you can contact us on