Our pricing

Icon Water provides essential water and sewerage services to the Canberra community. It is important that we have the right water and sewerage infrastructure to match the expectations of our customers and the needs of a growing city.

 Pricing 2017 Providing these services means that every time people turn on their tap high quality drinking water is available. Every time people flush their toilet the waste is removed before being treated to a high standard and released back into the environment. We also need to ensure that there is sufficient flow and pressure for all Canberrans to enjoy the water they need. Water and sewerage prices reflect the costs associated with sustaining and renewing our critical assets, including dams and pipes, so we can continue to meet the needs of our customers.

 Icon Water business overview pricing 2017-18


  • What we do


    Our forward strategy focuses on supporting population and infrastructure growth to ensure we can continue to support the lives of Canberrans. Canberra has the largest inland sewage treatment plant in Australia. Continued investment in our sewerage infrastructure is key to ensuring Canberra’s water system continues to work well. We’re undertaking major infrastructure upgrades to our sewerage treatment plant, Lower Molonglo Water Quality Control Centre (LMWQCC), to ensure it has the capacity to support our growing city. 


    One of our biggest responsibilities is to protect and renew more than 3,200 kilometres of water pipes and over 3,200 kilometres of sewerage pipes that weave their way around the city. This includes repairs to water main bursts or sewer chokes and works to prevent network issues, such as the Water Main Renewal Program and Sewer Main Cleaning Program.



    Operating the water supply network is a 24 hour, seven day a week responsibility. In addition to the field crews working across Canberra to maintain the water and sewage pipes across the city, there are engineers and scientists operating the treatment plants and managing the flow of water around the city. We also have expert staff who plan our response to long-term rainfall patterns and more immediate weather events, such as floods and storms.



  • Paying for our services

    The costs of operating Canberra’s water and sewerage network and planning and building new infrastructure are met by water and sewerage bills.

    The Independent Competition and Regulatory Commission (ICRC) sets the maximum price Icon Water can charge customers.

    Icon Water prepares detailed submissions to the ICRC on the anticipated operating costs and capital investment requirements for the forthcoming period. Based on a review of the information provided by Icon Water and input through public consultation, the ICRC sets the water and sewerage price direction, against which it annually sets prices.


     ICRC landscape

  • Getting the balance right

    Through the review of water and sewerage prices, the ICRC seeks to balance the prices paid by customers and the need to continue to maintain and invest in the city’s water and sewerage infrastructure.

    The 2017-18 financial year is the last of the Industry Panel’s 2013-2018 Substituted Price Direction.

    Cost graphic
  • 2017-18 water and sewerage prices