Supplying goods or services to Icon Water

Icon Water is committed to maintaining a safe and healthy work environment for both our employees and contractors, and to providing quality services to our customers. We demand the same high standards from our contractors that we do from ourselves.

If you wish to tender for an Icon Water contract or expression of interest, you need to ensure that you meet our compliance requirements and you should also be aware that some tenders may require particular quality certifications in order to qualify for supply of certain goods and equipment.

Payments for contract goods and services can be made only if the correct invoicing process is followed. The terms and conditions of non-contract purchases are set out in Icon Water’s General Conditions of Purchase Orders unless a specific contract has been negotiated and agreed for the particular supply.

Icon Water uses Tenderlink to facilitate our procurement activities. Tenderlink is an online procurement system which provides a gateway for the advertisement of tenders and other business opportunities. This web based procurement system will provide Suppliers with the ability to register and obtain notification when opportunities are published.

Tenderlink also supports full electronic response which means that hard copy submissions are no longer required when Suppliers tender for Icon Water. Current Tenders, Requests for Quotation and Expressions of Interest can be located by visiting 

Compliance requirements

Health, safety and environmental management

At Icon Water our commitment to a safe workplace for all workers is paramount. In order to clearly set expectations prior to a tender being submitted, Icon Water developed the Principal Contractor Minimum Safety Requirements document. This document describes what the tender will need to address and can be accessed via Principal Contractor Minimum Safety Requirements.

Successful tenderers will be required to submit documentation including Safety Management Plan (SMP), Safe Work Method Statements (SWMS) and Environmental Management Plan (EMP) which requires approval prior to commencement of works. In order to verify what is required to best address the requirements and commensurate with the risk involved in the project, please liaise with the relevant Icon Water project delivery contact.

Workplace Culture

Icon Water promotes a culture which is intolerant to workplace harassment and discrimination and nurtures and enables a safe and harmonious workplace, where personal and organisational objectives can be achieved and where everyone has the right to be treated with equality and with respect.

This culture applies to contractors working within Icon Water and to behaviours which relate to the conduct of Icon Water business undertaken as part of a contract with Icon Water.

Contractors are required to comply with the Icon Water Code of Conduct which underpins our core values of safety, excellence and openness.

Icon Water’s core values identify the valued behaviours which guide how we conduct our business and treat others. In an ever-changing operating environment our core values are constant. They describe practices we use every day in everything we do. We expect contractors to support and demonstrate similar core values.

 Safety Core value graphic  Excellence core value graphic  Openness core value graphic

Privacy provisions

Tenderers are reminded of the provisions of the Privacy Act 1988. If a contract is formed with Icon Water, the contractor must agree to:

  • comply with Australian Privacy Principles as required by the Act
  • use any personal information provided by Icon Water, or collected on behalf of Icon Water, only for the purpose for which it was provided or collected
  • refer any request from a third party for personal information on an Icon Water customer immediately to the relevant Icon Water contract administrator
  • protect personal information held on Icon Water behalf from misuse, loss, unauthorised access or disclosure
  • comply with Icon Water’s privacy policy

The contractor and Icon Water must treat all information provided by the other as confidential and must not disclose any information or material relating to each others business acquired in connection with the contract except with the prior written approval of the other.

Contact details

For further information about working with Icon Water contact the Icon Water Procurement Team on

Quality standards

Icon Water is certified to both ISO 9001 (2000) for Quality and ISO 14001 (2004) for Environmental Management.

Applicants should be aware that submission of a Quality and/or Environmental Management System certification, or of progress towards such certification, may be a requirement of a tender or expression of interest submitted for the supply of goods and equipment.

Where goods or equipment are to be installed within the Icon Water network infrastructure, certification is mandatory and the applicant will be required to demonstrate certification to both ISO 9001 for Quality Systems Management, and to ISO 14001 for Environmental Management.

Certification for the supply of other items is not mandatory, but may be advantageous in consideration of the application submitted.

Details for individual tenders are contained in procurement documentation for that contract.

Correct Invoice Processing

Payment by Icon Water will only be made against a correctly rendered tax invoice.

Please review what constitutes as a valid tax invoice by the Australian Tax Office.

Invoices should quote Icon Water Purchase Order number(s) to enable accounts to be processed quicker.


Invoices can be either emailed or posted to Icon Water.

Email (preferred)


Attention to: Accounts Payable
GPO Box 366
Canberra ACT 2601

All payments made by Icon Water will be via Electronic funds transfer (EFT).

Icon Water standard payment terms are 30 days from the date of the tax invoice date, provided the goods or services have been received and accepted.

Further details on invoicing, payment and settlement are contained in specific Icon Water procurement documentation.