Freedom of Information

Icon Water Limited (Icon Water) is a company wholly owned by the ACT Government, established under the Corporations Act 2001, and is subject to the provisions of the Freedom of Information Act 1989.


Icon Water owns the ACT’s water and sewerage business and assets and is a 50% owner of ActewAGL.  Icon Water is governed by an eight member board.


Icon Water’s head office is located in the central business district, is wheelchair accessible and central to public transport.


Icon Water provides a telephone and web service to inform and educate the community about matters related to water and wastewater services, as well as other forms of public interaction and engagement, including sponsorships, customer satisfaction surveys and a Community Consultative Forum.  Icon Water also carries out a broad range of education activities with a number of groups within the local community (including schools) which demonstrate the value of our products and infrastructure.  Information of interest to the public, such as service interruptions, water storage levels, water quality standards, price/service charges, water meters, drain care, sponsorship, water conservation, and service obligations outlined in the Consumer Protection Code can be found on the Icon Water website.


Icon Water maintains an Integrated Management System (IMS) within which documents are a central component.  The document hierarchy includes policies, procedures, work instructions and forms.  Documents in the possession of Icon Water relate to all business and operational activities and are categorised in line with the Territory Records Act 2002


Icon Water has a number of reporting and compliance obligations under various Commonwealth and ACT legislation.  Further information can be found in section 2 Governance and scrutiny (Internal accountability subsection) of the Annual Report. 


General inquiries and requests for access to documents held by Icon Water can be made to:


The Company Secretary

Freedom of Information Requests

Icon Water Limited

GPO Box 366,

Canberra ACT 2601


or, by contacting Icon Water on telephone number 02 6248 3111.