As the COVID-19 pandemic continues to impact both our nation and the globe, we will continue to serve the Canberra community. We’ve been providing safe, and clean, water and wastewater services to Canberra residents for over 100 years. The community places a lot of trust in us and it’s a job we take seriously. 
We’ve worked with the ACT Government, Water Services Association Australia and other water utilities to ensure we have the best practices in place. We can assure you that there are no impacts to the quality of your water or wastewater services due to COVID-19. 
We’ve prepared our Emergency Management Response team to ensure we can manage the evolving situation and any implications for both our people and services. 
While many of our employees are still working from home our teams on the frontline continue to manage, and maintain, our water and sewer network. It’s important we continue to social distance. Please don’t approach our crews while they’re completing works in your area. They’re there to keep your water running and sewer flowing, please let them work. 
If you have any questions about works in your community, call our 24/7 faults line on 02 6248 3111. We always have staff on call, they’ll provide all the info you need. 
We’ve been through many challenges as a community - droughts, bushfires, and now COVID-19 - and we’ll continue to place the safety of our community, and our employees, at the forefront of what we do.