Open consultations

Icon Water has begun the process of transitioning from its current water supply and sewerage standards to Water Services Association of Australia (WSAA) national codes. As part of this transition, our "WSS series" of standard drawings have undergone an update, these standards depict how Icon Water’s water and sewerage network needs to be designed and constructed.

 

Icon Water's water supply and sewerage network must comply with the latest edition of the WSS series of standard drawings available below from Tuesday, 3 January 2017. 

 

Icon Water is also reviewing the various specifications and rules which accompany the standard drawing set. This will bring the ACT region in line with what the rest of Australia's water supply and sewerage standards. At this stage, we are seeking your feedback on the following standards:  

Consultation starts on Monday, 17 July 2017 and will close on Friday, 15 September 2017. 

We value your response and need your help to ensure that the final water supply and sewerage standards are practical for our professional community.    

Please email talkingiconwater@iconwater.com.au if you have any feedback or comments about the update for Icon Water's water supply and sewerage standards. For more information go to iconwater.com.au/standards



Below is a list of surveys we have already completed. If you would still like to have your say on any of these topics, please email us.

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  • Tariff structure

    The tariffs charged by Icon Water for water and sewerage services include fixed supply charges and additional charges that vary depending on how much water you use. These tariffs are regulated by the Independent Competition and Regulatory Commission (ICRC).

    The ICRC is currently conducting a review of the structure of those tariffs. As part of our focus on providing the best water services at the optimal price to the Canberra community, we asked our customers to provide their views on the structure of the tariffs for water, including issues such as:

    • whether tariffs should vary between different customer types
    • whether the usage price should change when specified usage levels are reached
    • the balance between fixed charges and usage prices.

    We also asked our Community Consultative Forum to give their input on two aspects: principles (we think ICRC should consider when determining the tariff structure) and potential characteristics of a tariff structure, to help shape our tariff proposal

  • Balancing price and service levels: Sewage overflows

    As part of our focus on providing the best water services at the optimal price to the Canberra community, we asked our customers to provide their views on how much we should spend on reducing the risk of sewage overflows.
  • Balancing price and service levels: Water supply interruptions

    As part of our focus on providing the best water services at the optimal price to the Canberra community, we are asking our customers to provide their views on how much we should spend on reducing the risk of water supply interruptions.

  • Satisfaction survey

    In September 2015, we talked to 300 residents; 166 standard businesses and 34 high volume businesses; about how they regarded our service, products and brand as a whole.

    The key objectives of the research were to:

    • Gauge customer awareness of Icon Water as a brand (noting that the new brand was launched in May 2015);
    • Customer Satisfaction with water and sewerage services, both residential and business;
    • The water quality of Icon Water

    The findings showed that most customers were aware that we had changed our name to Icon Water:

    • 79% of residential customers were aware of the name change;
    • 76% of standard business customers were aware of the name change;
    • 88% of high volume business customers were aware of the name change.

    Satisfaction was also high

    • 92% residential customers are satisfied with Icon Water’s service;
    • 91% of standard business customers are satisfied with Icon Water’s service;
    • 97% of high volume business customers are satisfied with Icon Water’s service.

    Water quality satisfaction

    • 94% of residential customers rate the quality of ACT Tap water as good or very good;
    • 91% of standard business customers rate the quality of ACT tap water as good or very good.