COVID-19 Response

Icon Water’s number one priority is to protect the community by providing clean drinking water and safely managing wastewater services. The community places a lot of trust in us to do this, and it’s a job we take seriously.  

Icon Water are developing plans to ensure we can protect our staff and maintain our services to the community throughout the COVID-19 pandemic.  

Water supply 

We can also assure the community of the safety of our drinking water. Both the Department of Health and the Water Services Association of Australia are confident in Australia’s water quality. There is no evidence that drinking water is affected by the COVID-19 virus or that it is transmitted by drinking water.  

Canberra and Queanbeyan’s water is treated to the highest standard and a range of filtration and disinfection processes are applied. If you want to learn more about the filtration and disinfection process, please read our annual Drinking Water Quality Report.  


There is also no evidence that the COVID-19 virus can be transmitted via wastewater systems, with or without wastewater treatment.  

Our sewerage network and treatment plants continue to be managed and treated properly and carefully to protect public health and the environment.  

With toilet paper in short supply at times, please remember to only flush the three Ps – pee, poo and (toilet) paper. Any other material including tissues, wet wipes or paper towels should be placed in the bin to prevent blocking both your own plumbing and the sewer network. 

Our people 

We are taking all possible measures to protect the occupational health of workers across our various sites including treatment plants, offices and in the field.  

Like other organisations across Australia, we are guided by the latest advice from ACT Health and the World Health Organisation such as social distancing for our frontline staff, additional cleaning and hygiene measures at our offices and depots and self-isolation for those who have travelled overseas. Staff who have displayed general cold or flu symptoms are also self-isolating and being tested in accordance with ACT Health advice.  

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