Developers and Renovators

** Christmas and New Year period **
Please be aware that there will be a temporary shutdown of planned services during the Christmas/New Year period (our 24/7 faults and emergency phone line will continue to operate). Click here for advice to help you manage your submissions prior to, and during, the Christmas/New Year period.

All building and developments in the ACT, from new swimming pools or garages to large land divisions, need to be assessed by Icon Water. This is to make sure the building/development doesn’t interfere with our water and wastewater networks or impact our ability to access and repair these important community assets.

The pathways below are designed to walk you through our application process. Whether you’re a first-time renovator in need of advice or an experienced land developer, we can guide you to the information most relevant to your project.



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We’re always happy to help

For general queries, you can contact us directly at Our team will do their best to respond within 24 hours. 

If you need a bit more assistance, or just prefer talking to a person, you can call us on 02 6248 3111 (select option 3).