Water meters

As of 1 September 2020 legal enforcement of meter installation rules will apply. Any property/development found to have an unmetered connection to Icon Water’s network will be deemed to be unlawful and the owner of the property and/or builder may be subject to legal action, meter replacement or placement costs, reimbursements for water use and other associated costs. 

In the ACT, only Icon Water or a licenced plumber may install a water meter. It is a requirement that water meters must be installed before any extraction of water from Icon Water’s network.

To avoid this, please ensure you are familiar with the Water meter installation requirements for plumbers and developers and the Small water meter installation guide for plumbers and developers below.

For new connections, water meters will only be issued with a fully completed ‘Commencement notice for plumbing and/or drainage work’ form. The water meter must then be installed before any water is extracted from Icon Water’s network to ensure that: 

  • water is accurately measured and accounted for; and 
  • minimum backflow prevention measures are in place 
    • 20mm and 25mm water meters have non testable dual check valves incorporated into their bodies (additional backflow prevention measures may be required based on the site hazard rating) 
    • Meters greater than 25mm do not have a backflow prevention device incorporated and the onus is on the plumber to ensure that a suitable device is fitted downstream of the meter. 

Temporary change to our process for issuing new water meters during COVID-19 

Applications and the issuing of meters are normally processed at the Icon Water offices, 12 Hoskins Street Mitchell. However, current social distancing requirements mean we will continue our temporary arrangement for processing applications electronically by sending your request for a meter via email to MeterApplications@iconwater.com.au. If you have any questions or want further information contact us on 
(02) 6248 3111 we are here to help. 

Installation guide and requirements for plumbers and renovators