Water and sewerage prices to change

June 29, 2016

From 1 July 2016, water and sewerage prices will slightly increase which will mean a change for an average residential customer* of around $0.17 a week, or around $2 on their quarterly bill.

On average, water bills will increase by 0.4% and sewerage bills will increase by 1.2%. These price changes have been approved by the Independent Competition and Regulatory Commission (ICRC) and will enable Icon Water to continue to supply Canberra with top quality water and sewerage services.

Standard Customer Contracts required under the Non Drinking Water Supply Code have also been introduced for recycled water and raw water customers (including Uriarra). The service standards, quality of supply, and price of the Icon Water services supplied to non-drinking water customers will not change. However, standards of service and customer responsibilities will be clearly outlined in a customer contract that will be available on the Icon Water website. A copy of the contract has also been posted to all non-drinking water customers.

Icon Water, Canberra’s water and sewerage utility, provides essential services to the community so that every time you turn on your tap, you can enjoy Canberra’s highest quality drinking water. Every time you flush your toilet, we remove the waste, before treating it to a high standard, keeping our urban lakes and waterways clean, and minimising our impact on downstream users.

This year, we are also encouraging our customers to sign up to e-billing which will help to make billing easier, more cost effective and better for our environment. Customer can sign up to e-billing by visiting iconwater.com.au/ebilling.

You can download the updated contract and schedule of charges from iconwater.com.au/prices or contact our team on 02 6248 3111 or talktous@iconwater.com.au to discuss how these changes will affect you.

* A typical Canberra household consumes around 200kL of water per year.

 End statement