Operational Update: Temporary water discolouration in Belconnen and Gungahlin areas

August 16, 2018

 op update

Icon Water apologises for any inconvenience some of our customers have experienced with discoloured water over the last few days.  

Currently several Belconnen and Gungahlin suburbs are experiencing discoloured water. We are finding this is sporadic and there are customers in those same suburbs who have clear water.

Water in the network becomes discoloured when natural sediments in the pipes are stirred up through a change in pressure or flow.  We have identified that discolouration was due to works that took place in our network on Tuesday, specifically:

  • connection works for a new suburb caused a reversal of flow in the network, and  
  • network valve changes required for routine cleaning activities at Weetangera reservoir stirred up some sediments.

We have made changes to our network operation to assist in accelerating the removal of discoloured water in the network.  

Water is already starting to clear, with a significant reduction in the number of customers now affected. We anticipate that water will return to normal over the next 24 hours.

While we are confident the water is safe to use, we do not recommend drinking if the water looks, smells or tastes unpleasant.

If you are still getting discoloured water today we suggest that you turn on your outside tap and let it run for 15 – 30 minutes. Water should also clear with normal usage.

We acknowledge the impact on affected customers and we are really sorry for the inconvenience.

If customers are concerned about discoloured water please call 02 6248 3111 and select option 1. More information about water discolouration can be found at iconwater.com.au/discolouration.

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