Mail-out error identified

December 12, 2018

Icon Water is aware of a mail-out error which has resulted in Icon Water invoices being received by customers other than the intended recipient. 

Our customers’ privacy is of the utmost importance. Distribution of bills was suspended as soon as the issue was identified. 

ActewAGL manage billing processes for Icon Water. We are working closely with ActewAGL who is investigating the matter to identify and make contact with affected customers. 

If you have any concerns about your account or have received Icon Water mail not intended for you, please contact us on 02 6248 3111 (Option 2) and we will arrange to collect it.


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