Pay my bill

The easiest way to manage your bills is through our online portal, My Icon Water.

You can get your bill via email; set up a direct debit for EvenPay, FullPay or BudgetPay; pay with a credit card; track your usage; see previous bills; check your account balance; schedule payments and estimate your spend-to-date.

Log in or register for My Icon Water or learn more about how it works.



Direct Debit

Automating your bill payments by direct debit makes it easy to pay your bills from your savings, cheque or credit card account, with the added bonus of a 5 cent per day discount on your Icon Water bill for all direct debit payments. Direct Debit options available include:


Spread your bill payments out over the entire year based on your history and pay the same amount every month or fortnight. Every six months we’ll take another look to make sure your payments still cover your use and let you know if we recommend any changes.

How does this work? The annual total of your  Icon Water account (including current account balance) is averaged out on a monthly or fortnightly basis and deducted from your nominated savings, cheque or credit card account.

For example, if your annual bills total $1,200 and you want your direct debit payments deducted monthly through EvenPay, you will potentially pay $100 each month. We will assess your account every 6 months and if your annual usage varies, we may re-calculate your payment amount and adjust your deductions accordingly and we’ll notify you in writing of the changed amount.


The full amount of your bill will be deducted on the day the payment is due – so no more worrying about overdue bills – you’ll still receive a copy of your invoice for your records.


You set a fixed monthly or fortnightly payment, and then pay any remaining balance on your bill by the due date.

For example, if you choose to have $100 per month deducted from nominated savings, cheque or credit card account, you will have potentially paid $300.00 by the time your quarterly bill is raised. If your bill is $350, you will only have to pay the difference of $50 on the date the payment is due. If your account is in credit at the end of the quarter, the amount will be deducted from your next bill.




Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink. Through Centrepay you can choose to pay your Icon Water accounts by having a regular amount deducted from your Centrelink payment. Contact your local Centrelink office to arrange automatic deductions.



Australia Post

You can pay your Icon Water accounts: over the counter at any post office outlets; online using Postbillpay; or by telephone on 13 18 16.