Pay my bill

Icon Water offers a comprehensive range of payment options to our customers including direct debit, epayplus online payments, one-off payments, by phoning 6248 3111 (press option "2"), via Bpay, or in person through Australia Post or Centrepay. ActewAGL manages customer billing on behalf of Icon Water.

epayplus logo

Paying your bills online has become a whole lot easier with epayplus. epayplus allows you to view your consumption, payment history and accounts online, and choose to receive an email notification when your bill is due. epayplus is available 24 hours a day, 7 days a week (excluding service downtime).

  • Pay your Icon Water and ActewAGL accounts at the same time
  • Check your payments history
  • Access your account details
  • View and print your consumption history
  • Receive bill notifications by email
  • Estimate your bill

Click here to login or register for epayplus.

Direct Debit

Automating your bill payments by direct debit makes it easy to pay your bills from your savings, cheque or credit card account, and save money. We have a range of Direct Debit options available; including:

Evenpay

With EvenPay your bill payments are spread out over the entire year based on your history – so you’ll pay the same amount every month or fortnight. Every six months we’ll take another look to make sure your payments still cover your use and let you know if we recommend any changes. How does this work? The annual total of your ActewAGL and Icon Water account (including current account balance) is averaged out on a monthly or fortnightly basis and deducted from your nominated savings, cheque or credit card account. For example, if your annual bills total $1,200 and you want your direct debit payments deducted monthly through EvenPay, you will potentially pay $100 each month. We will assess your account every 6 months and if your annual usage varies, we may re-calculate your payment amount and adjust your deductions accordingly and we’ll notify you in writing of the changed amount.

Fullpay

The full amount of your bill will be deducted on the day the payment is due – so no more worrying about overdue bills – you’ll still receive a copy of your invoice for your records.

BudgetPay

You set a fixed monthly or fortnightly payment, and then pay any remaining balance on your bill by the due date.

For example, if you choose to have $100 per month deducted from nominated savings, cheque or credit card account, you will have potentially paid $300.00 by the time your quarterly bill is raised. If your bill is $350, you will only have to pay the difference of $50 on the date the payment is due. If your account is in credit at the end of the quarter, the amount will be deducted from your next bill.

 Register for Direct Debit payment.

Centrepay

Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink. Through Centrepay you can choose to pay your Icon Water accounts by having a regular amount deducted from your Centrelink payment. Contact your local Centrelink office to arrange automatic deductions.

Australia Post

You can pay your Icon Water accounts:

  • over the counter at one of the more than 3800 post office outlets
  • online using Postbillpay, or
  • by telephone on 13 18 16.

Bpay

Contact your participating financial institution to pay from your cheque, savings or credit card account.

Pay in person

Pay your water and sewerage bill over the counter at one of the ActewAGL stores.

Telephone

Pay by Mastercard or Visa by calling 1300 309 099.