Pricing and your Customer Contract

From 1 July 2016, charges for drinking water will increase by 0.4 per cent on average and sewerage charges will increase by 1.2 per cent on average. This will result in an overall increase of $2 per quarter to a typical household water and sewerage bill with water consumption of 200kL per year. This will enable Icon Water to keep delivering top quality water and sewerage services to the Canberra community.

To find out more about how our prices are set visit Our Pricing

These prices apply to water
and sewerage customers
from 1 July 2016.

Standard Customer Contract

Icon Water Standard Customer Contract 2016/17


Non-Drinking Water Standard Customer Contract 2016/17

Raw Water

Recycled Water



Download the Schedule of
Charges for 2016/17

Schedule of Charges for Supply and Consumption  

Schedule of Charges for Water and Sewer Main Connections


Your contract will also have some changes from 1 July 2016.

These changes include:


  • Icon Water owns and operates the water and sewerage assets and business in the ACT. The Independent Competition and Regulatory Commission (ICRC) has approved changes to Icon Water’s Standard Customer Contract for Water and Sewerage Services Connection and Supply, which outlines how our customers are charged for water and sewerage services;

  • The scope, intent and effect of the changes are to update references to the Utilities (Technical Regulation) Act 2014 (ACT);

  • Standard Customer Contracts required under the Non Drinking Water Supply Code have also been introduced for raw water, recycled water and Uriarra customers;

Download our contract and Customer Charter for 2016/17

Icon Water Standard Customer Contract 2016/17


Customer charter cover