Ways to pay my bill

The easiest way to manage your bills is through our online portal, My Icon Water.

You can get your bill via email; set up a direct debit for EvenPay, FullPay or BudgetPay; pay with a credit card; track your usage; see previous bills; check your account balance; schedule payments and estimate your spend-to-date.

What's My Icon Water?

Our new online customer platform that will give you an easier way to manage your account 24/7. My Icon Water replaces our previous epayplus system. 

If you used epayplus (or have signed up to ebills), you’ll notice your bill notification emails for these services will look different. Your online account will also look different to epayplus, (but you can still log in with the same details). You don’t need to do anything, just be aware that our emails will look different and this shouldn’t be a cause for concern. If you’re in doubt and think that you may have received a fraudulent email, please contact us straight away.

If you don’t use epayplus, you can register for your online account for free using the email address that we have on file for your account.

Your privacy is important to us and we’re committed to handling your personal information in accordance with the Privacy Act 1988 (Cth). All of your personal and account information will remain secure as part of these online improvements.


  • Australia Post

    You can pay your Icon Water accounts over the counter at any post office outlets; online using Postbillpay, or by telephone on 13 18 16.
  • By Mail

    Post a cheque payable to ActewAGL Retail with the bottom tear away section of the printed bill to Locked Bag 465, GPO Canberra ACT 2601. 
  • Centrepay

    Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink. Through Centrepay you can choose to pay your Icon Water accounts by having a regular amount deducted from your Centrelink payment. Contact your local Centrelink office to arrange automatic deductions.
  • Direct Debit

    Automating your bill payments by direct debit makes it easy to pay your bills from your savings, cheque or credit card account, with the added bonus of a 5 cent per day discount on your Icon Water bill for all direct debit payments from a savings or cheque account. Sign up for Direct Debit by logging in to My Icon Water

    Direct debit options include:

    Spread your bill payments out over the entire year based on your history and pay the same amount every month or fortnight. Every six months we’ll take another look to make sure your payments still cover your use and let you know if we recommend any changes.

    How does this work? The annual total of your Icon Water account (including current account balance) is averaged out on a monthly or fortnightly basis and deducted from your nominated savings, cheque or credit card account.

    For example, if your annual bills total $1,200 and you want your direct debit payments deducted monthly through EvenPay, you will potentially pay $100 each month. We will assess your account every six months and if your annual usage varies, we may re-calculate your payment amount and adjust your deductions accordingly and we’ll notify you in writing of the changed amount.

    The full amount of your bill will be deducted on the day the payment is due – so no more worrying about overdue bills – you’ll still receive a copy of your invoice for your records.

    You set a fixed monthly or fortnightly payment, and then pay any remaining balance on your bill by the due date.

    For example, if you choose to have $100 per month deducted from nominated savings, cheque or credit card account, you will have potentially paid $300.00 by the time your quarterly bill is raised. If your bill is $350, you will only have to pay the difference of $50 on the date the payment is due. If your account is in credit at the end of the quarter, the amount will be deducted from your next bill.

  • BPAY®

    Contact your financial institution. You will require the below biller code.
    Icon Water biller code: 192922

  • Phone

    Pay by credit card. Call 1300 309 099 (24 hour service).

  • In Person

    You can pay in person at our Mitchell Office. 12 Hoskins Street (Monday to Friday 8.00am -  4.45pm).