Your Water Meter

Icon Water is responsible for the water meter infrastructure up to, and including, the water meter. Only Icon Water and our authorised agents are authorised to work on ACT water and sewer networks. You are responsible for maintenance of pipes and other water infrastructure on the "house" side of the meter. If there is a leak or problem on the house side of the meter, Icon Water has no reasonable means of determining the cause of excess consumption.

Find out how to read your water meter.

We recommend that you regularly monitor your water usage to check for any potential problems. You can also download our brochure on Domestic water meter installations (PDF, 222KB) for some helpful advice on checking for leaks, saving water, protecting our meters, and further contact information.  Make sure you use a licensed plumber for any maintenance or renovation work.

The water meter replacement program

Icon Water has commenced a major water meter replacement program across the ACT that will see more than 18,000 residential water meters replaced by the end of 2017. Find out more about the program and what it means for you. 

Keep your meter accessible at all times

You are required to keep access to your meter clear at all times and free from damage. This includes leaves and other garden debris. Learn more about preventing damage to our utility networks.

Request for services

To organise the connection of a new meter to your property, or temporary disconnection of services, contact Icon Water on 02 6248 3111 or email us with your request at

An upgrade or replacement of a meter, which falls outside of Icon Water's standard meter replacement program, can be arranged at the applicant's cost. Please refer to our Water and sewer main connection prices (PDF, 574KB). Just fill in a Quote request for hydraulic works form (PDF, 104KB) and return it to

You can also submit an online request for a special water meter reading for conveyancing purposes.

Reporting a fault

If you have a fault in your water meter, such as a leaking meter, report it to Icon Water on 02 6248 3111 for 24-hour faults and emergency support. Please note that it is your responsibility to call a licensed plumber if there is a leaking pipe on your side of the meter.