Icon Water Limited (formerly ACTEW Corporation) and its related entities are committed to ensuring the protection of their customers’ personal details and related information in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles contained in the Act.


Privacy Policy

Our Privacy Policy sets out how we collect, hold, use and disclose your personal information. We recommend that you read it carefully. Our Privacy Policy can be found here: Icon Water's Privacy Policy

Our Privacy Policy explains that we take reasonable steps to ensure the information we collect and hold about you is accurate, up-to-date and complete, and if used or disclosed, also relevant. Please let us know as soon as possible if there are any changes to your information or if you believe the information we hold about you is not accurate, complete, up-to-date or is otherwise misleading.

We will, on request, provide you with access to the information we hold about you unless otherwise required or permitted by law. We may ask you to complete a ‘Personal Information Access Request Form’ and may charge you a reasonable fee for retrieving and sending the information to you.

Click here to access Icon Water's Personal Information Access Request form.

Our Privacy Policy also contains:

  • how we collect your personal information, including from third parties;
  • why we collect your personal information;
  • whether the collection is required or authorised by law;
  • consequences for you if we do not collect your personal information;
  • how we use and disclose your personal information;
  • information about how you may complain about a breach by us of the APP’s and how we deal with such a complaint; and
  • whether we disclose your personal information overseas.

Online Security

Our Online Security Statement provides additional security information about how we ensure the security of your personal information when you deal with us online.

We take the security of our website seriously and are committed to upholding high standards of data integrity. Our Online Security Statement applies to this website, located at which is operated and managed by Icon Water Limited. Our Online Security Statement can be found here: Icon Water's Online Security Statement

Contacting us

If you have any questions or concerns about our Privacy Policy, please email us at or call us on 02 6248 3111