Water discolouration information

There will be times when customers may experience some water discolouration at their premises. This change in water colour can be a result of a number of changes in the system such as the need for Icon Water to undertake important remedial work on the distribution system to optimise the water supply, accidents, interference by third parties or changes in water usage patterns.

Whatever the reason, the change in colour normally occurs when the natural sediment is disturbed within the pipes causing the water to take on a brown or redish colour.

It is not recommended that you drink the water, especially if it appears, tastes or smells objectionable and it is not advisable to use household appliances such as your washing machine or dishwashers at this time due to possible staining or discolouration of clothes.

As per the Icon Water Standard Customer Contract, we are committed to providing a high quality water supply to the community, and endeavour to minimise the impacts of water operations on the water quality supplied.  Unfortunately, we are unable to guarantee that there will be no variations in water quality from time to time. We are committed to providing customers appropriate and timely advice through the publication of media releases, updates on our website, and Twitter alerts (@iconwater).

Concerned customers are asked to contact our Faults and Emergencies Team on 02 6248 3111 (Option 1).