White or cloudy water
White, cloudy or milky coloured water is often a result of small air bubbles in the water. A number of these occurrences are due to aeration devices on internal plumbing (for example mixer taps) or may be a result of network operations causing air to enter the Icon Water mains network.
In the case of air, water will clear if left to stand for a few minutes. Icon Water do not recommend drinking water that appears, smells or tastes objectionable. Concerned customers are asked to contact our Faults and Emergencies Team on 02 6248 3111 (option 1).
As per the Icon Water Standard Customer Contract, we are committed to providing a high quality water supply to the community, and endeavour to minimise the impacts of water operations on the water quality supplied. Unfortunately, we are unable to guarantee that there will be no variations in water quality from time to time. We are committed to providing customers appropriate and timely advice through the publication of media releases, updates on our website, and Twitter alerts (@iconwater).