Our pricing

Icon Water provides essential water and sewerage services to the Canberra community. It is important that we have the right water and sewerage infrastructure to match the expectations of our customers and the needs of a growing city.

 2018-19 Pricing Factseet button Providing these services means that every time people turn on their tap high quality drinking water is available. Every time people flush their toilet the waste is removed before being treated to a high standard and released back into the environment. We also need to ensure that there is sufficient flow and pressure for all Canberrans to enjoy the water they need. Water and sewerage prices reflect the costs associated with sustaining and renewing our critical assets, including dams and pipes, so we can continue to meet the needs of our customers.



  • Paying for our services

    The costs of operating Canberra’s water and sewerage network and planning and building new infrastructure are met by water and sewerage bills.

    The Independent Competition and Regulatory Commission (ICRC) sets the maximum price Icon Water can charge customers.

    Icon Water prepares detailed submissions to the ICRC on the anticipated operating costs and capital investment requirements for the forthcoming period. Based on a review of the information provided by Icon Water and input through public consultation, the ICRC sets the water and sewerage price direction, against which it annually sets prices.


     ICRC landscape

  • 2018-19 water and sewerage prices

    Icon Water Standard Customer Contract 2018-19Standard water and sewerage service charges 2018-19Miscellaneous fees and charges 2018-19


    Non-Drinking Water Standard Customer Contract 

    Raw Water

    Recycled Water



    Download our Icon Water Customer Charter