Water and sewerage information


We understand that you might have questions about the impact of COVID-19 on the safety of Canberra’s drinking water. We want to assure you that you have no need to be concerned. While there is no evidence that COVID-19 can be transmitted through drinking water, advice from both the World Health Organisation and Water Services Australia Association is that a range of methods have been tested and deemed suitable for treatment or inactivation of the COVID-19 virus - oxidation (chlorine, monochloramine and chlorine dioxide) as well as the use of ultraviolet irradiation. These processes have already been designed to treat pathogens including viruses that are more resistant than the COVID-19 virus. 

Icon Water uses a combination of these processes to disinfect and treat the water that we supply to Canberra and Queanbeyan. We also have a comprehensive water quality monitoring program across our supply and distribution systems and use this data to verify water quality and monitor trends. We have arrangements in place with customers across Canberra to also test the water that flows from their taps. Our monitoring results are verified with external NATA-certified laboratory analysis for results from both our treatment plant and the network, so we know that the drinking water we’re providing to you is the same safe, high quality water that you’re used to. 

Find out more about how we manage the quality of your water, as well as the standards we must maintain to provide Canberra and Queanbeyan with safe clean drinking water. 



The collection, treatment and disposal of sewage is an essential service that Icon Water provides to the Canberra community. 

To date there is no evidence that the coronavirus causing COVID-19 can be transmitted via wastewater systems, with or without wastewater treatment.  

However, the treatment processes we use at our sewage treatment plants have already been developed to deal with viruses that are far more resistant than the COVID-19 virus.  

We are constantly monitoring both WSAA and the World Health Organisation for updates in relation to safety practices and will continue to implement additional measures to protect our people and the community, as per the advice of these governing bodies. 

Find out more about how we treat sewage to very high quality, and then return it to the environment via the Molonglo River.