Pricing and your Customer Contract

The Independent Competition and Regulatory Commission (ICRC) sets ACT water and sewerage prices, with any changes taking place from 1 July each year.  

While the ICRC has approved a potential price rise from 1 July 2020, Icon Water has made the decision to freeze combined water and sewerage prices for 12 months. This means that customers will continue to pay the 2019-20 Tier 1 and Tier 2 usage prices and a combined water and sewerage supply charge at 2019-20 levels. 

This is one of the ways we can support our community through the significant financial impact that COVID-19 has had on many households and businesses.  

This page will be updated to include 2010-2021 fees, charges and other information from 1 July 2020. 

To find out more about how our prices are set visit Our Pricing

What does your money go towards? 

Icon Water provides essential water and sewerage services that support the growth and prosperity of the Canberra region. Our core infrastructure and services include providing a secure water supply, high quality drinking water and environmentally sustainable water treatment. 

Your bill helps Icon Water operate and maintain assets worth over $2.2 billion, comprising the ACT’s network of dams, water and sewerage treatment plants, reservoirs, pumping stations, mains and more. It also helps us plan and build for the future, ensuring we can support the region with essential water and sewerage services. 

We support the growing Capital region and supply high quality bulk water supplies to Queanbeyan community. Importantly, we respect our role in protecting the environment. We have Australia’s largest inland sewage treatment plant, treating to the highest standard so that environmental flows can be returned to the Murrumbidgee River system. 


Non-Drinking Water Standard Customer Contract                           

Icon Water Customer Charter