Icon Water administers a variety of rebate schemes on behalf of the ACT government, who also set the eligibility criteria, and provide advice to the ACT Government when prices are varied. When these prices rise it is usual for the rebates to increase by the percentage increase of the particular service — but the decision to do so is not in Icon Water's control.

Reimbursement Rates

Rates for eligible work completed include:

  • Labour
  • Plant and equipment
  • Materials
  • Simplified 'tie excavation' reimbursement

Residential undetected leak allowance

If you have experienced an undetected water leak at your residential property, you may be eligible for a one-off allowance on your water consumption charges.

Pensioner Rebate

To make concessions accessible to more households, the energy and utility concession and the water and sewerage rebate will be combined into the one Utilities Concession from 1 July 2017. This will give extra relief to eligible renters who previously were not able to access the water and sewerage rebate. This change does not affect life support rebates. For more information go to the ACT Government website.

ACT Life Support Rebate

If the life support equipment you depend on requires a fresh supply of water then the account holder of your principal place of residence may be entitled to a rebate on the water usage charges.