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Supplying goods or services to Icon Water

Icon Water has provided our community with essential water and wastewater services for more than 100 years. If you are interested in working with Icon Water, head to Icon Water’s Tenderlink portal to register your interest to be notified when new tenders are released. 


Icon Water requires a large variety of goods and services, works and services to fulfil its operational requirements and achieve its strategic objectives.

Icon Water is committed to the following procurement principles:

• obtaining value for money;
• ensuring ethical and fair treatment of participants;
• ensuring probity, accountability and transparency in procurement operations; 
• social, environmental and sustainable considerations.

Icon Water uses Tenderlink to facilitate our procurement activities. Tenderlink is an online procurement system which provides a gateway for advertising tenders and other business opportunities.  This web based procurement system provides suppliers with the ability to register and obtain notification when opportunities are published.

Tenderlink also supports full electronic response. Hard copy submissions are no longer required when suppliers submit tenders to Icon Water.  Current tenders can be viewed at

Workplace Culture

Icon Water promotes a safe and harmonious workplace where everyone has the right to be treated with equality and with respect. 

Our employees and contractors are required to comply with the Icon Water Code of Conduct.

Health, safety and environmental management

Icon Water’s commitment to a safe workplace for all workers is paramount. Businesses must ensure that their personnel have the skills and training required to carry out work/s in a safe manner.  Icon Water has developed a Principal Contractor Minimum Safety Requirements document outlining it expectations. This document describes what the tenderer should address and can be accessed via Principal Contractor Minimum Safety Requirements

Successful tenderers may be required to submit documentation, such as Safety Management Plan (SMP), Safe Work Method Statements (SWMS) and Environmental Management Plan (EMP) which require approval prior to commencement of works.  Please contact the relevant Icon Water project delivery contact if you have any project specific queries.

Modern Slavery

Icon Water respects human rights and considers modern slavery in any form to be unacceptable. We are committed to operating our business in accordance with applicable anti-slavery laws including the Modern Slavery Act 2018. Icon Water is also committed to working with its suppliers to identify and tackle modern slavery throughout their operations and supply chains and our procurement practices reflect this. Modern slavery refers to situations of exploitation and coercion such as servitude, forced labour, human trafficking, debt bondage, forced marriage and child labour. 


Icon Water’s Whistleblower Policy encourages individuals to speak up about any illegal or improper conduct within Icon Water’s business and ensures that they can do so in a safe and confidential environment without fear of reprisal or detrimental conduct. Details are available on our website. 

Quality standards

Icon Water is certified to both ISO 9001:2015 for Quality and ISO 14001:2015 for Environmental Management.

Applicants should be aware that submission of a Quality and/or Environmental Management System certification, or of progress towards such certification, may be a requirement of a tender or expression of interest submitted for the supply of goods and equipment.

Where goods or equipment are to be installed within the Icon Water network infrastructure, certification is mandatory and the applicant will be required to demonstrate certification to both ISO 9001 for Quality Systems Management, and to ISO 14001 for Environmental Management.

Certification for the supply of other items is not mandatory, but may be advantageous in consideration of the application submitted.
Details for individual tenderer certification are contained in documentation for the respective procurement activity.

Contact details

For further information about working with Icon Water contact the Icon Water Procurement Team on


Use of the correct invoicing process ensures efficient payment for contract goods and services. The terms and conditions of non-contract purchases are set out in Icon Water’s General Conditions of Purchase Orders unless a specific contract has been negotiated and agreed for the particular supply.

Payment by Icon Water will only be made against a correctly rendered tax invoice. 

Please review what constitutes a valid tax invoice by the Australian Tax Office

Invoices should quote Icon Water Purchase Order number(s) to enable accounts to be processed more quickly. 

Invoices can be either emailed or posted to Icon Water.


Email (preferred)Post to: Accounts Payable
GPO Box 366 
Canberra ACT 2601


All payments made by Icon Water will be via Electronic funds transfer (EFT).

Icon Water standard payment terms are 30 days from the date of the tax invoice date, provided the goods or services have been received and accepted.