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Our pricing

Icon Water provides essential water and wastewater services to the Canberra community. It is important that we have the right water and wastewater infrastructure to match the expectations of our customers and ensure future water security for our growing city.

The Independent Competition and Regulatory Commission (ICRC) sets ACT water and sewerage prices, with any changes taking place from 1 July.
Each year, water and sewerage prices will be adjusted to account for the Consumer Price Index (CPI), market factors, and government charges.
To find out more read our factsheet on how our pricing works and how we are funded.

If you are experiencing difficulty with your water bill, Icon Water provides a range of flexible payment options to support people seeking temporary or longer-term financial assistance. More information available here.  


Non-Drinking Water Standard Customer Contract                           

Customer Charter