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Building and renovation

Building approval guides

Get approval before you start 

Once you have reviewed our compliance process, you can use this online form to submit your application.

Our building approval guides will help you to understand our requirements to build near or over our water and sewer pipes and other assets, even if you are just doing some landscaping or laying some pavers.


Building approval guide  

Remember: Your building and renovation plans must be
in line with our water supply and sewerage standards.



What happens if you build too close or cause damage?

You must not interfere with our infrastructure, for example by blocking access or building too close.

Damaging or interfering with underground pipes is expensive, dangerous and may inconvenience you or your neighbours while we repair any damage caused.

We may also ask you to remove structures that block access so that maintenance or other activities, such as meter reading, can be carried out.

If you build a structure that is too close or interferes with our infrastructure, you may have to pay for it to be removed and you could also be fined up to $5,500.

These requirements are in place so our teams can safely access our infrastructure 24 hours a day and restore your services as quickly as possible, even during the night when it's wet and raining.

We’re always happy to help

For general queries, you can contact us directly at Our team will do their best to respond within 24 hours. 

If you need a bit more assistance, or just prefer talking to a person, you can call us on 02 6248 3111 (select option 3). 
Alternatively, you can visit us at 12 Hoskins Street Mitchell between the hours of 9am and 4pm (Monday-Friday).