Skip to main content
Workers and an excavator

Report a fault

Save our number in your phone so you can report any issues you see around town - 02 6248 3111

It is critical that you quickly report any fault that may occur when working on the water or sewerage network, including damaging pipes, hydrants, manholes or meters.

Although incidents are preventable, we understand accidents can happen. The important part is that you talk to us on 02 6248 3111 (select option 1) as soon as possible to report the following details:

- Your exact location
- Sequence of events including date and time
- Potential health and safety risks to public
- Any other useful information.

Failing to report faults can cause wide spread water discolouration, outages, bursts, contamination, sewerage blockages or overflows, which significantly impact our community and Icon Water as a business.  

The quicker you report, the faster we can work to fix the fault.

If there is a life-threatening situation call 000 for immediate assistance from the police, fire brigade or ambulance before talking to Icon Water on 02 6248 3111.