Price Review 2023–28
Icon Water is the ACT’s supplier of essential water and wastewater (sewerage) services; proudly serving the ACT community for over 100 years. The Independent Competition and Regulatory Commission (ICRC) is the independent body responsible for reviewing our services and setting our maximum prices every five years.
We have published our price proposal for the 2023 to 2028 period. The proposal outlines our priorities and investments for delivering water and wastewater services to the ACT community, and customer prices for the period 2023 to 2028. It has been informed by community feedback and the involvement of more than 17,500 people in Canberra who participated in our Let’s Talk engagement program. We submitted the price proposal to the ICRC in the middle of 2022.
Starting talking with our stakeholders and the ACT community. Community survey opens.
Reaching out to our stakeholder groups for one-on-one discussions. The first Customer Advocacy Forum is held. Focus groups start.
Pop-ups at various events in Canberra and survey to gather your insights. Deliberative forums start.
Survey to confirm the insights we have gathered from the ACT community.
Report to articulate the insights and feedback we have heard from the ACT community.
Some frequently asked questions
Who are you consulting with?
We have a goal of consulting with as many people and groups as possible in the ACT. We have plans to speak with existing customers, ACT residents, local Indigenous communities, businesses, environmental groups, our account holders, developers needing access to water infrastructure, plus many more.
How will you use my feedback?
Yes. Your feedback is a critical component of our proposal. We want to understand what you value about your water and wastewater services, and how we can improve.
All feedback and input received will be valuable in shaping and informing our final proposal.
When can I read the final submission?
Our price proposal will be submitted to the ICRC during the middle of 2022. We will post the document on this website.
What exactly does Icon Water do?
Icon Water is the ACT’s supplier of essential water and wastewater services; proudly serving the community for over 100 years.
We own and operate assets worth over $2.6 billion, comprising the ACT’s network of dams, water treatment plants, sewage treatment plants, reservoirs, water and sewage pumping stations, mains and other related infrastructure.
Who is the ICRC and what do they do?
The Independent Competition and Regulatory Commission (ICRC) regulates prices, access to infrastructure services and other matters in relation to regulated industries in the ACT. They also have responsibility for licensing utility services in the ACT and ensuring compliance with licence conditions.
As such, the ICRC is Icon Water’s economic regulator. This is important for ACT water customers, as Icon Water is the monopoly provider of essential water services in the ACT. The ICRC’s role is to ensure we provide safe and reliable services at a fair and efficient cost that is in the interest of our customers.