Skip to main content
contact us

Contact Us

Accounts and Billing
Water Outages and Faults
Financial Assistance
Developers and Renovators
Community and Education
Talk to Us

Water Outages and Faults

To report a fault or emergency call 02 6248 3111 (option 1), 24 hours a day 7 days a week

These links may assist to help you find what you are looking for:

Current outages
Discoloured water
Water quality taste or odour issue
Blocked pipes
Leaks

Financial Assistance

For financial assistance call us on 02 6248 3111 (option 2)

These links may assist to help you find what you are looking for:

Request a payment extension
Set up a payment plan
Sign up to our financial assistance program

Developers and Renovators

These links may assist to help you find what you are looking for:

Building approvals
Water meters
Standpipes and hydrants
Relocate or alter a service
Liquid trade waste

Community and Education

These links may assist to help you find what you are looking for:

Book a tour
Book an education session
Request sponsorship
Sign up to our FREE carafe program

Talk to Us

These links may assist to help you find what you are looking for:

Give a compliment
Ask a question
Make a complaint
Provide feedback
Media enquiry

Didn't find what you're looking for? Get in touch with us, we're here to help.

Call or email us

02 6248 3111

talktous@iconwater.com.au

Write to or visit us

GPO Box 366
Canberra City ACT 2601

Service Centre

 Opening hours: 8:00am-4:45pm
12 Hoskins Street
Mitchell ACT 2911

Follow Us

Facebook

Twitter

Instagram

Special Assistance

If you are deaf, or have a hearing or speech impairment, call the National Relay Service and ask for Icon Water on:

  • TTY users phone 133 677

  • Speak and Listen users phone 1300 555 727

  • Internet relay users connect to the National Relay Service

  • Video relay users choose the available NRS video relay contact on Skype (this service is only available 7.00am - 6.00pm, Mon – Fri, excluding public holidays)

  • SMS relay users phone 0423 677 767


Contact Us Form button