Unfortunately you're unable to save your progress while lodging a water meter request or NPC submission.

We strongly advise customers to collect all relevant documents/information before beginning an application.

Unfortunately, you're unable to edit a submission after it has been sent to our team for review.

If you need to make changes, please contact our customer support team via talktous@iconwater.com.au or by calling us on (02) 6248 311 (select option 3).

You will receive an email notification upon submitting your application, and another once your submission has been reviewed.

Estimated response times are:

• Water meter requests: Three (3) business days.
• Network protection compliance (NPC) submissions: Fifteen (15) business days.

You are able to update your personal details at any time, except for the following:

• Your name,
• your email address, and
• your mobile phone number.

If you need to update any of these details, please contact our customer support team via talktous@iconwater.com.au or by calling us on (02) 6248 311 (select option 3).

We take your privacy very seriously, which is why we have taken several steps to keep your personal information secure.

We will never use this information to send unsolicited emails.

For more information, please visit read our privacy and security policies.

You can submit feedback to our customer support team via talktous@iconwater.com.au.

We always appreciate and encourage feedback from our customers. It helps us continually refine our systems and processes to improve the user experience!